Shipping and Delivery Policy

Shipping

Most Tailormade Jeanswear custom made orders will be produced and shipped within 2 to 3 weeks of receiving your order or you will be notified of the delay should you wish to cancel your order.

You can check the status of your order in your account at any time plus we regularly send updates of your orders progress.
If you have questions please e-mail info(at)tailormade-jeanswear.com or phone or fax our customer service team. Please note that we are open Monday – Friday between 8am – 5pm except Kenyan public holidays. Our customer service team will make every effort to reply to your questions or comments within 24 hours except on weekends.

Delivery

At present we ship via Federal Express (FedEx). Normal delivery time is 2 to 4 days from the time your parcel leaves the factory.

In future we will endeavour to provide alternate delivery methods so that you have a “cost” and “speed” alternative but these will be subject to change.

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We make custom jeans to fit you – that's it.